Terms and Conditions

TotalNeeds.in offers services, which includes the recharge services & sale of subscription of various telecom operators and any other features, content, or applications (collectively called "Services") from time to time to its registered users. By visiting or accessing our "Site", the "User" (which means registered user as well as visitor) agrees to be bound by the following terms and conditions and "User" acceptance of this agreement is reaffirmed each time "User" access the service. "Site" reserves the right, at its sole discretion, to change, modify, add, or delete portions of these Terms of Use at any time without further notice. The "User" shall re-visit the 'Terms of Use' link from time to time to stay abreast of any changes that "Site" may introduce.

Refund Policy

All transactions in our system are reconciled with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. For all transactions which have failed and where we have received payment confirmation from the payment gateway, we will process a refund within 3 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account. This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution. In cases, where you are not satisfied with the resolution. You may send a mail with transaction details to support@totalneeds.in

Shipping & Delivery Policy

Totalneeds.in provides free delivery on orders valued at Rs 500 or more. Otherwise Rs 50 is charged for delivery. There are zero hidden charges when you make a purchase on TotalNeeds. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Cancellation & Return Policy

At Totalneeds.in we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us. To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).

We would not be able to accept a product if it shows sign of being broken or tampered with by you.

We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product. In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged. In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

Eligibility

The "User" shall be at least 18 years of age or over to register and avail the services of the "Site". Registration to the "Site" is void where prohibited. "User" represents and warrants that he/she has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. The "User" shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the registration of the "User", and any content or information that "User" have posted on the "Site" and/or prohibit "User" from using or accessing the Service or the Site (or any portion, aspect or feature of the Service or the Site) for any reason including the reasons stated above, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18 years of age.

Registration

The "User" shall agree to provide true, accurate and current information about him/her, as prompted by the registration form of the "Site". The "User" shall agree to provide true, accurate and current information about him/her, as prompted by the registration form of the "Site". The "User" shall agree to maintain the security of his/her password and identification; maintain and promptly update the Registration Data, and any other information the "User" provides to the "Site", to keep it accurate, current and complete; and shall be fully responsible for all use of account and for any actions that take place using the "User" account. The "User" acknowledges that registration does not guarantee continued or continuous service and also acknowledges that "Site" may terminate the registration at any point of time with or without notice. "Site" reserves the right to delete any information and to refuse any and all future use, if it suspects that the information provided by the "User" is false and inaccurate. While registering, the user will choose a password and is responsible for maintaining the confidentiality of the password and account. The user is fully responsible for all activities that occur while using their password or account. It is the duty of the user to notify the "Site" immediately of any unauthorized use of their password or account or any other breach of security. "Site" will not be liable for any loss that may be incurred by the user as a result of unauthorized use of their password or account, either with or without their knowledge.

Standard of User Conduct

The "User" shall understand that all contents (information, data, text, photographs, videos, music, graphics and/or other materials) hosted/viewed in the "Site" are the sole responsibility of the "User" from whom such content originated. "The "Site" does not guarantee the accuracy, integrity and quality of such contents. The "User" must also understand that it is possible for him/her to receive contents that are offensive, objectionable or indecent. The "Site" will not be liable for any error or any negative effect/result of such content whatsoever. The "User" represent, warrant and agree that no materials of any kind submitted through "User" account or otherwise posted or shared by "User" through the Service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libellous, defamatory or otherwise unlawful material. The "User" further agrees that he/she shall not use the Service or the Site in any unlawful manner or in any other manner that could damage, disable, overburden, impair or disrupt the service, servers, system, site or networks connected to the service. Users shall recognize that they have the responsibility of evaluating and bearing the risks associated with the content's (that is shared and used) reliability accuracy, usefulness, purpose and comprehensiveness. Consequently, users shall understand that they cannot entirely depend on the data displayed at the "Site". The "User" expressly and impliedly agrees not to use the services or the "Site" to: - Upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, torturous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful or racially or ethnically or otherwise objectionable; - Upload, post, email, transmit or otherwise make available any content that is or likely to cause/affect/violate the rights of any party with respect to religious sentiments, secular credentials, communal harmony, peace, integrity of a nation, or that would otherwise create liability or violate any local, state, national or international law; - Impersonate any person or entity; - Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content listed on the site or services; - Upload, post, email, transmit or otherwise make available any content that the "User" does not have a right to make available under any law or under contractual relationship (such as inside information, proprietary and confidential information, learned or disclosed as part of non-disclosure agreements); - Upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offence; - Upload, post, transmit, share, store or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; - Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than normal, or otherwise act in a manner that negatively affects the other user's ability to engage in real time exchanges; - Upload, post, transmit, share, store or otherwise make available content that is likely to cause or damage the computer, computer system, site, server and services; - Interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service; - Intentionally or unintentionally violate any applicable local, state, national or international law and any regulations having the force of law;

Limited User

The "User" agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

Information Technology Act & Indian Laws

The "User" agrees and undertakes to abide by the provisions of Information Technology Act and/or any other laws/rules/regulations of India. The User impliedly and expressly undertakes to submit to the jurisdiction of enforcing/statutory authorities for any violation of the IT act and other laws.

Proprietary Rights

All the Content on the Site whether text, graphics, pictures, video etc. their selection and arrangement are the proprietary property of the site, its Users or its licensors with all rights reserved. Any use of the Site or the Site Content other than as specifically authorized herein, without the prior written permission, is strictly prohibited and will terminate the registration granted herein.

Termination

The User should agree that the Site, in its sole discretion, may terminate the account, password or use of the service, for any reason or if the Site believes that the user has violated or has acted inconsistently with the spirit of Terms of Service.

The site also in its sole discretion and at any time may discontinue providing the service, with or without notice. Upon termination, user's right to use the Site immediately ceases. Further, the user must agree that the Site shall not be liable to anyone for any termination of User access to the service.

Indemnity

The User agrees to indemnify and hold the Site , its subsidiaries, directors, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of the Content that the User submits, posts, transmits or otherwise makes available through the Service, the use of the Service, the connection to the Service, the violation of this Agreement, or the violation of any rights of another or any violation of any applicable law or any breach of your representations and warranties set forth above.

Limitation of Liability

The site is not to be held liable for special, consequential, incidental, indirect or punitive loss, damage or expenses , data, loss of facilities, or equipment or the cost of recreating lost data regardless of whether arising out of a breach of contract, warranty, tort, strict liability or otherwise. The User shall agree that the Site shall not be liable for any damage, monetary loss resulting from transactions resulting to the damage of the User's reputation resulting from bogus entries.

Links to third-party sites

This Site contains links to third party sites. The linked sites are not under the control of the Site and the Site is not responsible for the contents of any linked site or any link contained in the linked site. The Site provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by the Site. If this site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities (collectively "Forums"), User agrees to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By the way of example, and not as a limitation, User agrees that when using a Forum, User shall not do any of the following: - Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of Privacy and publicity) of others. - Publish post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information. - Upload or attach files that contain software or other material protected by Intellectual Property Laws (or by rights of Privacy and Publicity) unless "User" owns or controls the rights thereto or have received all necessary consents. - Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer. - Delete any author attributions, legal notices or Proprietary designation or labels in any file that is uploaded. - Falsify the origin or source of software or other material contained in a file that is uploaded. - Advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters. Download any file posted by other user of a Forum that the "User "may know, or reasonably should know, cannot be legally disturbed in such manner. The "User" acknowledges that all Forums or Discussion Groups are public not private communication. Further, "User" acknowledges that chats, postings, conferences, emails and other communication by other users are not endorsed by the "Site" and such communication shall not be considered reviewed, screened, or approved by the "Site". The "Site" reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation email and bulletin board postings.

Copyrights and Trademark Information

The Site's name is the property of their respective holders. The trademarks and logos may not be used in any manner without the expressed approval of all or any content featured in the site. The logos, banners and the like are trademarks of the Site. Without Site's permission, the user agrees not to display or use these in any manner. Site respects the intellectual property of others. The Site expects the user to do the same. If the user believes that his/her intellectual property rights have been violated please inform Site authorities immediately and provide the following information: a. a description of the copyright that user or owner claim has been infringed; b. a description where the material is located on the site; c. complete name, address, telephone number and email address of the owner of the copyrighted material; d. signature, sent electronically or physically, of the person authorized to act on behalf of the owner of the copyright; e. a statement by the user or owner that he/she firmly believes that the disputed use is not authorized by the copyright owner; f. a statement, made under penalty of perjury, that all the given information are true and accurate and that he/she is the copyright owner or the one authorized to act on behalf of the copyright owner.

Changes to the Terms and conditions

The site may amend its terms and conditions at any time, at its sole discretion. If there is any change made in the Terms and conditions that will be notified to the User you by posting an announcement on the site so that the User is always aware of the Updating of the site from time to time. The User is responsible for regularly reviewing these Terms of Service so that you will be apprised of any changes.