All transactions in our system are reconciled with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. For all transactions which have failed and where we have received payment confirmation from the payment gateway, we will process a refund within 3 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account. This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution. In cases, where you are not satisfied with the resolution. You may send a mail with transaction details to firstname.lastname@example.org
Totalneeds.in provides free delivery on orders valued at Rs 500 or more. Otherwise Rs 50 is charged for delivery. There are zero hidden charges when you make a purchase on TotalNeeds. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
At Totalneeds.in we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us. To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).
We would not be able to accept a product if it shows sign of being broken or tampered with by you.
We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product. In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged. In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
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The site also in its sole discretion and at any time may discontinue providing the service, with or without notice. Upon termination, user's right to use the Site immediately ceases. Further, the user must agree that the Site shall not be liable to anyone for any termination of User access to the service.
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The site is not to be held liable for special, consequential, incidental, indirect or punitive loss, damage or expenses , data, loss of facilities, or equipment or the cost of recreating lost data regardless of whether arising out of a breach of contract, warranty, tort, strict liability or otherwise. The User shall agree that the Site shall not be liable for any damage, monetary loss resulting from transactions resulting to the damage of the User's reputation resulting from bogus entries.
This Site contains links to third party sites. The linked sites are not under the control of the Site and the Site is not responsible for the contents of any linked site or any link contained in the linked site. The Site provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by the Site. If this site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities (collectively "Forums"), User agrees to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By the way of example, and not as a limitation, User agrees that when using a Forum, User shall not do any of the following: - Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of Privacy and publicity) of others. - Publish post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information. - Upload or attach files that contain software or other material protected by Intellectual Property Laws (or by rights of Privacy and Publicity) unless "User" owns or controls the rights thereto or have received all necessary consents. - Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer. - Delete any author attributions, legal notices or Proprietary designation or labels in any file that is uploaded. - Falsify the origin or source of software or other material contained in a file that is uploaded. - Advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters. Download any file posted by other user of a Forum that the "User "may know, or reasonably should know, cannot be legally disturbed in such manner. The "User" acknowledges that all Forums or Discussion Groups are public not private communication. Further, "User" acknowledges that chats, postings, conferences, emails and other communication by other users are not endorsed by the "Site" and such communication shall not be considered reviewed, screened, or approved by the "Site". The "Site" reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation email and bulletin board postings.
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